Customer Service Excellence Seminar

CUSTOMER SERVICE - KEY TO SUCCESS
Why Customer Service?

Did you know: 91% of dissatisfied customers never complain at all and simply move their business elsewhere. Overall 88% of customers who complain will continue to do business with a company when a service issue is resolved easily. Very often the only differentiating factor for the customer in making a choice is the service provided.

Objective:

To further improve the customer service orientation in your organization and finding out a clear and unique service excellence identity for the organization.

Contents:
  • Communication Skills.
  • Telephone Etiquette.
  • Teamwork skills.
  • Questionnaire to find out our attitude towards customer service.
  • How customer friendly are we .
  • How perceptions influence our interactions.
  • Why and how is customer service important.
  • Listening the key factor for effective customer service.
  • Positive language.
  • Understanding who are our customers.
  • Developing strategies for legendary service .
  • Recognizing ‘Moments of Truth’ and cleaning the ‘Coffee Stains’.
  • Finally understanding what customers want and finding out ways of giving what customers want.
Methodology:
  • Group exercise /activities.
  • Questionnaires.
  • Role play.
INVESTMENT :

Detailed proposal with commercials will be sent to you on request. Kindly contact us on our email gridseminars@gmail.com/gridindia@vsnl.com.